Have general questions about Delivering Mammoth & Mammoth Baby? Check out our FAQs below.

Need personalized help? Don’t hesitate to get in touch via text, voice, or email. We’d love to help!


  • How can I be sure the items I rent are clean and safe?

    We provide a full range of top-name, like new products. With safety as our focus, we follow a standardized best-practice protocol to inspect, clean, and sanitize every item before and after each rental using baby-safe, scent-free cleaning products, following manufacturer’s instructions.

    We register our products with the manufacturers so that we will be notified of any recalls or risks, and we monitor http://www.cpsc.gov, which provides automated baby gear recall info.  As a renter, you can also use this resource.

  • Where do you deliver and what is the cost?


    We offer same-day and next-day delivery, pick up, and set up to the following Eastern Sierra towns and airports:

    Next-Day Round-Trip Delivery/Pickup Rates:

    • Mammoth Lake, Crowley, and Mammoth Yosemite Aiport (MMH) — $25
    • June Lake, Bishop, Bishop Airport (BIH) — $45
    • Lee Vining, Bridgeport, Big Pine — $
    • Same-day, federal holiday, or after-hours deliveries will incur an additional harge.


    We deliver 8 AM- 6 PM every day, year-around.

  • How far in advance should I book my gear?

    Although we keep lots of inventory, there are busy times when demand can outstrip supply, particularly with very popular items and packages. So its never too soon to reserve your gear. We take reservations 365 days in advance.

    For custom orders, we ask for at least 7 days to be sure we’ll have what you need.

  • What if I need gear that isn't on your website?

    Please give us a call or send us a text at 760-965-4123 to let us know what you need! We are happy to chat about your unique needs and will do our best to accommodate.

  • Do you offer custom gear packages?

    Absolutely! We developed our packages based on what many families have needed, but we also know that every family is different. Please reach out at 760-965-4123 and we’re happy to develop a package that works best for you.

  • Will I know how to use the products I rent?

    Each item listing on our site is linked to the available manufacturer’s instructions, videos, and/or website. We also provide a copy of printed instructions and/or QR code-linked instructions at delivery.

    We train every delivery person as a product expert so that they can competently demonstate the product at delivery if you would like.

    Please be aware that we are not able to install car seats or baby gates.

  • Will you deliver to my Airbnb or vacation rental?

    We deliver to private residences, campsites, townhomes, hotels, condos, vacation rentals, and part-time homes.

    We will be happy to work with your rental agency or hotel concierge in advance so that your items can be in place when you arrive.

    If you’d like to arrange advance delivery, please be sure to send us details including contact info for your host/hotel with your reservation.

    Please be aware that some hosts/hotels may not be willing to provide us early access — but we will do our best.

  • Do you offer contactless delivery and pick up?

    We are a custom service and work directly with our customers to handle delivery and pick up in the way that makes you feel most comfortable. We are happy to set your gear up prior to your check-in, or meet you there after check-in. Just reach out to let us know how we can help.

  • What is your refund/cancellation policy?

    Orders canceled by the shopper more than 48 hours prior to delivery will receive a full refund minus a $15 cancelation fee.

    Orders canceled by the shopper fewer than 48 hours prior to delivery will receive a 50% refund.

    If for any reason we are unable to fill your order, you will receive a full refund.

  • How do you count the days in a reservation?

    We count each day that the gear is out from delivery to pick up.

    For example:

    • Friday delivery to Sunday pickup: 3 days
    • Saturday delivery to the following Friday: 7 days
    • Thursday delivery to Sunday: 4 days
  • What if I damage or lose the gear I rent?

    One of our core values is ensuring that we send it out all our gear in excellent/like-new condition. And we ask our clients to return the gear to us in comparable condition.

    If the gear is lost or damaged during your rental period, please notify us immediately.

    When gear is returned, we inspect it top to bottom as a part of our Safe & Clean Protocol. We look for damage, scrapes, lost parts, broken or split wood, smoke smell, the necessity for excessive cleaning, etc . If we notice any of these problems, we will document the damage and notify you. You will be charged a reasonable cost to repair or replace the item.

  • Can I rent gear for a month or more?

    Most of our baby gear is available for as little as 3 days and for as many days as meets your needs.

    Party and seasonal gear are available for 1 day or more.

    We offer the following longer rental discounts off the daily rental rate:

    • 10% off 7-13 days
    • 15% 14-20 days
    • 20% off 21+ days

    If you need to rent gear for longer than 30 days, please contact us for special pricing.